KYC Policy

At Fomo Crypto Casino, we are committed to adhering to regulatory requirements and ensuring a secure environment for all users. As part of this commitment, we require users to complete a full Know Your Customer (KYC) process under the following conditions:

  • When a user’s aggregate lifetime total of deposits exceeds €2,000.
  • When a user requests a withdrawal of any amount from the Fomo Crypto Casino platform.

KYC Process Overview

When a user triggers the KYC process, they will be required to provide basic personal details and upload the following documents:

  1. Government-Issued Photo ID (in some cases, both front and back).
  2. Selfie of the user holding their ID document.
  3. Bank Statement or Utility Bill (to verify the user's address).

Temporarily Approved Status

Once the documents are uploaded, the user will be given a “Temporarily Approved” status, which means:

  • The documents are under review by the KYC Team.
  • The KYC Team will review the documents within 24 hours and notify the user by email about the outcome.

KYC Status Outcomes

  1. Approval: The documents are verified successfully.
  2. Rejection: The documents do not meet the required criteria.
  3. More Information Needed: Additional documents or clarification is required; status remains unchanged.

User Restrictions during “Temporarily Approved” Status

  • Users can continue to use the platform as usual.
  • Users cannot deposit more than EUR 500 in total during this status.
  • Users cannot complete any withdrawals during this status.

Guidelines for the KYC Process

1. Proof of Identity

  • Signature: Must be visible.
  • Country: The user’s country must not be on the restricted list, which includes:
    • Afghanistan, Canadian Provinces of New Brunswick and Ontario, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, and Venezuela.
  • Full Name: Must match the name on the user’s account.
  • Document Expiry: The document must not expire within the next 3 months.
  • Age: The user must be over 18 years of age.

2. Proof of Residence

  • Documents Accepted: Bank Statement or Utility Bill.
  • Country: The user’s country must not be on the restricted list (see above).
  • Full Name: Must match the name on the user’s ID.
  • Date of Issue: Must be within the last 3 months.

3. Selfie with ID

  • The user holding the ID must be the same as in the ID document.
  • The ID document number and details in the selfie must match the ID information.

Additional Notes on the KYC Process

  • If the KYC process is unsuccessful, the reason will be documented, and a support ticket will be created in the system. The user will be notified with an explanation and the corresponding ticket number.
  • Once all required documents are successfully verified, the user’s account will be approved.

Other Anti-Money Laundering (AML) Measures

  1. If a user has not completed the full KYC process, they will not be able to make any deposits or withdrawals.
  2. If a user has successfully passed KYC:
    • There is a deposit limit of EUR 2,000 per transaction.
    • Before any withdrawal, a detailed algorithmic and manual check will be conducted to verify that the withdrawal is consistent with the user’s platform activity.
    • Funds Transfer Restrictions: Under no circumstances may a user transfer funds directly to another user.